Refund policy

Kindly be advised of the following:

Notification in respect of cancellation and or refund:

  • The renter must notify the rental company formally, in writing, of any cancellation due within 24 hours prior to collection and or delivery of the rental vehicle.
  • Formal notice ┬áby renter of cancellation must be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • On receipt of formal notice of cancellation the rental company will have 7 (seven) working days to process refund.
  • If a booking is not cancelled and the renter fails to show up, a no show fee will be charged at one day's rental.
  • If a booking is cancelled within 24 hours from pick up, the renter will be charged R200 cancellation fee.
  • If a booking is cancelled more than 24 hours in advance, the renter will not be charged any cancellation fee.

Fleet

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Southern African Vehicle Rental and Leasing Association


asata logoMember of ASATA (Association of South African Travel Agents)

Contact Information

South Africa Tel: 086 100 2111

South Africa Int: +27 11 230 5201

Sales: rez@thrifty.co.za

Namibia Tel: 0800 100 211

Namibia Int: +264 61 233 035

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